Musely is a tele-dermatology skincare brand that offers personalized prescription options through its digital platform.
Founded by Jack Jia, Musely claims to use advanced technology and dermatology to make effective, medical-grade skincare more accessible and affordable.
The brand provides online consultation and assessment support to analyze your skin health and requirements to help you choose the right product.
Musely claims that its offerings can help target skin concerns like melasma, hyperpigmentation, signs of aging, and hair loss.
In this review, we have covered Musely's product line, along with the brand's advantages and drawbacks. We have also evaluated the brand's credibility by considering some key pointers.
Musely is a U.S.-based telehealth brand that offers personalized prescription skincare and hair care options through an entirely online platform.
The brand connects users with board-certified dermatologists who assess skin conditions like dark spots, melasma, acne scars, rosacea, wrinkles, and hair thinning through a virtual consultation.
After completing an online questionnaire and uploading photos, patients receive a customized procedure plan.
Musely's product line features the Spot Cream for hyperpigmentation, the Anti-Aging Cream for fine lines and wrinkles, and the Red Set for rosacea.
As per the official website, each procedure is made with clinical ingredients like hydroquinone, tretinoin, niacinamide, or metronidazole.
Musely's Private Cream may help lighten dark spots and hyperpigmentation in sensitive areas, including your underarms, groin, inner thighs, and anal areas. It combines hydroquinone, which inhibits melanin production to lighten skin, niacinamide (Vitamin B3), known for its ability to decrease redness and even out skin tone, and tranexamic acid, which blocks pathways responsible for discoloration. These ingredients might work synergistically to target dark spots and promote a more uniform pigmentation. As per the official website, you need to apply this cream twice daily to clean dry skin.
The KP Cream from Musely may help address keratosis pilaris (KP), a common skin condition often referred to as “chicken skin” because of the small, rough bumps it causes. The cream combines potent ingredients like urea, salicylic acid, and tretinoin, which work together to exfoliate dead skin cells and potentially help promote smoother skin texture. Urea in KP Cream might help soften and hydrate your skin, while salicylic acid could act as a keratolytic agent to break down the buildup of keratin. The makers also used tretinoin in this cream, which might help stimulate skin cell turnover for a more even appearance. The cream is available through a subscription model for $47 per month.
Musely's Eye Serum could help minimize wrinkles, crow's feet, puffiness, and dark circles. It is said to combine iPSC exosomes, tretinoin, caffeine, hydroquinone, hyaluronic acid, niacinamide, Vitamin C, and bisabolol. These components may help regenerate skin cells, reduce fine lines, boost collagen production, brighten dark circles, and reduce puffiness.
Musely's Eye Serum combines tretinoin, which could help smooth wrinkles by increasing collagen production, while caffeine targets puffiness by constricting blood vessels. Hydroquinone and Vitamin C in this serum may also help lighten dark circles and pigmentation, while hyaluronic acid hydrates and plumps the skin.
The makers of Musely added niacinamide in this Eye Serum, which might help enhance skin tone and texture, while bisabolol soothes the sensitive eye area. As per the official website, the serum is made for easy use, with a small amount applied daily, typically at night, to the under-eye area.
Musely claims that its Anti-Aging Cream may help target different signs of aging, including wrinkles, fine lines, acne, large pores, dullness, and uneven texture. For $34 a month, starting with a two-month supply, this cream includes tretinoin, hyaluronic acid, and niacinamide. As per the makers, Musely Anti-Aging Cream could help renew skin, reduce inflammation, and improve hydration.
The makers included hyaluronic acid in Anti-Aging Cream by Musely, which acts as a hydrating agent that pulls moisture into the skin, helping to plump it up and decrease the appearance of fine lines. It could be helpful for maintaining skin elasticity and softness as you age.
Musely's The Body Cream is formulated to target dark spots, hyperpigmentation, sun damage, and signs of aging on various areas of the body, like the arms, legs, back, and hands. The makers claim that this cream contains dermatologist-approved ingredients such as hydroquinone, tretinoin, glycolic acid, vitamin C, and hyaluronic acid to ensure maximum potency.
Tretinoin, a prescription-strength retinoid in The Body Cream by Musely, might help increase cell turnover, promoting the shedding of damaged skin and the appearance of newer, healthier skin underneath. The Body Cream also combines glycolic acid, an alpha hydroxy acid (AHA), which exfoliates the skin to support this process further and improve texture.
The makers added vitamin C to this cream to provide antioxidant protection and brighten your skin, while hyaluronic acid works to restore hydration, helping the skin maintain moisture and resilience throughout the procedure.
The Day Cream by Musely may provide broad-spectrum SPF protection using zinc oxide. It's formulated to work with other Musely procedures, particularly for conditions like hyperpigmentation, melasma, and rosacea, due to its soothing and anti-redness properties.
As per the official website, the Day Cream is lightweight, leaves no white cast, and wears well under makeup, making it a convenient daily option. It's also cruelty-free, vegan, non-GMO, and eco-friendly, appealing to people with ethical or sensitive skin concerns. The Day Cream is available for purchase at $19 as a one-time buy and for $17.10 in the brand's subscription option.
Musely's Spot Cream may help manage melasma, acne scars, sunspots, age spots, and freckles. As per the official website, Spot Cream is priced at $35 per month with a starting 2-month supply and contains potent ingredients such as hydroquinone (in higher-than-standard concentrations), tretinoin, niacinamide, azelaic acid, tranexamic acid, hydrocortisone, and vitamin C. Spot Cream by Musely has tretinoin, which could help increase cell turnover, helping your skin shed discolored cells faster and allowing newer, more even-toned skin to surface. It may also help improve skin texture and collagen production.
Spot Pill by Musely has Tranexamic acid (TXA), which may work by addressing melasma and dark spots from within your body. Melasma is often triggered by factors like hormones, sun exposure, and inflammation, which stimulate the overproduction of melanin. Tranexamic acid in these pills by Musely might help block the interaction between UV light, hormones, and skin cells that trigger this melanin production.
As per the official website, Spot Pill may also help reduce the activity of plasmin, a protein involved in inflammation and blood vessel formation, which in turn lowers the stimulation of melanocytes. Unlike topical creams that target melanin already on the skin, taking TXA in Spot Pill can help manage the root cause of discoloration at a cellular level, making it especially useful for stubborn or deep pigmentation.
According to the official website, the Musely Cleanser is a gentle gel cleanser formulated to deeply cleanse your skin while preserving moisture, making it suitable for sensitive skin. Infused with refreshing cucumber and kiwi extracts, it is said to effectively remove impurities without stripping the skin of its natural oils. Dermatologist-tested and designed to complement other Musely Procedures, Musely cleanser offers a soothing, hydrating feel, leaving your skin soft and balanced. The makers state that this cleanser is cruelty-free, vegan, eco-friendly, and non-GMO, ensuring it aligns with sustainability and ethical standards.
Musely offers a holistic approach to skincare by connecting you with experts through an entirely online platform. The process begins with a brief questionnaire that highlights your skin's current condition. Based on this information, a customized skin care plan is developed specifically for your skin type and concerns.
This ensures that the products and Procedures you receive are carefully selected to target your unique needs, whether you're dealing with acne, pigmentation, wrinkles, or other concerns. You won't receive generic formulas, instead, everything is curated to deliver the best possible results for your skin's health and appearance. As per its official website, Musely's medications are also freshly compounded after your doctor approves them. This practice helps ensure the ingredients remain potent and effective by the time you begin the Procedure.
Musely offers a wide range of prescription-strength skincare options for specific concerns like dark spots, aging, rosacea, and hair loss. This comprehensive approach makes it easy for you to address multiple skin or hair issues within one platform. For example, The Spot Cream comes in five formulations designed to treat conditions such as melasma, sun spots, acne scars, and freckles. For aging skin, the brand features Anti-Aging Cream to minimize fine lines, wrinkles, and uneven skin texture.
Musely eliminates the hassle of scheduling and attending in-person appointments by offering online consultations with board-certified dermatologists. Through a simple 3-minute online visit, you can upload photos and share your concerns, and a licensed dermatologist will review your case and prescribe a personalized Procedure, often within minutes. This makes expert skincare advice more accessible, private, and time-efficient without compromising on quality.
The brand does not fully disclose all of the ingredients used in its products, particularly the inactive ones. This lack of transparency could be a concern for people with sensitive skin or allergies, as they cannot check if the products might cause irritation or adverse reactions. Full ingredient disclosure is essential for consumers to make informed decisions about what they are using on their skin.
Musely offers an app to track progress and access services like eNurse check-ins, but it may face criticism for crashes and technical glitches. These issues could make it difficult for users to adhere to their procedures or benefit fully from the personalized care that the app is supposed to offer. These malfunctions can also interfere with the brand's money-back guarantee, which requires users to keep track of their experience.
Musely and With Agency both specialize in personalized, prescription-strength skincare but differ significantly in their approaches to Procedure and care.
Agency is a custom prescription skincare brand that focuses on science-backed, anti-aging skincare options that are customized to your skin's unique needs. After completing a virtual consultation and uploading photos, you're matched with a licensed dermatology provider who evaluates your skin and prescribes a personalized formula. This formula is then shipped directly to your door, and you're able to check in with your provider for adjustments as your skin evolves.
As per its official website, the Agency's main prescription procedure includes the Future Formula, which addresses signs of aging like wrinkles, uneven texture, and loss of firmness. The brand also offers non-prescription skincare like the Cloud Care Duo (cleanser and moisturizer), SilkScreen® SPF 50, HydroSerum Eye Stick, Milky Hydration Concentrate, and Rich Restoration Balm.
Musely, on the other hand, offers dermatologist-formulated options for anti-aging, dark spots, and acne. The brand provides personalized prescription formulas from a licensed provider after analyzing your skin's needs during a digital consultation.
However, the Agency is slightly more streamlined, with a primary emphasis on anti-aging, while Musely, on the other hand, has a broader procedure scope that includes acne and sun protection.
Musely and Ro target different needs and approaches. Ro is a healthcare company that provides a wide range of health services, including products for sexual health, weight loss, fertility, skin health, and daily health supplements. Its platform integrates telehealth, diagnostics, lab services, and pharmacy services, making it a more holistic healthcare provider. While Ro does offer skin options, it is much broader in scope compared to Musely. It uses a vertical integration model to streamline healthcare services, focusing not just on dermatology but also on other health concerns.
In contrast, Musely is a digital dermatology company specializing in personalized prescription skincare. It offers targeted support for various skin concerns, such as dark spots, aging, and body skin health, using freshly compounded, high-potency ingredients. Musely's services are centered on telemedicine with dermatologists, allowing you to receive customized skincare plans based on photos and questionnaires.
Musely is highly specialized in dermatology, offering targeted skincare products with high-concentration active ingredients, while Ro offers a wide array of healthcare services, including but not limited to skin care.
Musely started as a digital skincare and telehealth platform. Initially known for its eco-conscious marketplace, the company later pivoted to offer prescription skincare, focusing on treating conditions such as melasma, dark spots, aging, and hair loss. The brand operates with a direct-to-consumer model, providing virtual consultations and customized prescriptions through its app.
On Trustpilot, Musely has a low rating of 2.2 out of 5 stars based on 410+ reviews. This suggests that a large number of customers have had negative experiences. Complaints often revolve around poor customer service, difficulty obtaining refunds, and dissatisfaction with the effectiveness of the products.
To assess Musely, we examined customer reviews from Trustpilot, focusing on the effectiveness of the brand's products, customer service experience, and satisfaction.
Musely's products received positive feedback from many users, particularly for their spot and anti-aging creams. Some customers shared their experiences of noticeable improvements in skin texture and the disappearance of dark spots. These results indicate that Musely's procedure can be effective for some people, especially when used as part of a comprehensive skincare routine.
However, one of the most consistent points of frustration for customers was the difficulty in reaching Musely's customer service. Reviews such as delays in receiving refills and poor communication, which were only resolved via email, suggest that Musely struggles with timely customer support.
Issues like slow responses and a lack of live-agent availability are recurrent complaints, leaving some customers feeling unsupported.
Musely's 60-day results guarantee and refund policy were also sources of dissatisfaction for some customers. A few consumers have reported difficulties in obtaining refunds, with one even claiming the company did not honor the guarantee. On the other hand, Musely's response to these complaints suggests that they are willing to address these issues but may have operational lapses in fulfilling their commitments, particularly in terms of communication.
Musely claims to provide personalized, prescription-strength skincare options that might help with skin concerns like melasma, hyperpigmentation, and aging. This could remove the need for in-person visits or insurance, making skincare more accessible.
However, there are a few limitations to consider. The lack of full ingredient transparency could be a concern if you have sensitive skin or allergies. Technical issues with the brand's app might disrupt your experience, particularly when it comes to tracking progress or receiving continuous care.
While Musely claims to offer convenience and personalized options, the effectiveness of online consultations can vary, and the cost of prescription procedures may be higher than over-the-counter alternatives. If you're considering Musely, keep in mind that results can vary from person to person, and following a consistent skincare routine with proper sun protection may help you achieve similar improvements over time.
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