Pandia Health is a telehealth company focused on providing hormonal and reproductive healthcare, including birth control and menopause support. Founded by Dr. Sophia Yen, the platform is led by licensed physicians who specialize in reproductive health.
Pandia Health offers services that are delivered online, allowing you to complete assessments and access free home delivery of FDA-approved medications such as birth control pills, emergency contraception, and bioidentical hormones.
This review explores Pandia Health’s focus, key services, and overall approach to hormonal care. It outlines the platform’s strengths and limitations, lists specific pros and cons, and also compares it with similar brands.
Pandia Health is a women-led telehealth platform that specializes in personalized hormonal healthcare, offering prescription-based options for birth control and menopause. The brand provides online consultations with board-certified doctors who tailor procedures based on your biological, genetic, and lifestyle factors.
Pandia Health offers services that are available across multiple U.S. states and include a wide range of FDA-approved hormonal therapies like birth control pills (e.g., Altavera, Sprintec, Junel Fe), patches (e.g., Twirla, Xulane), rings (e.g., NuvaRing, Annovera), emergency contraception (e.g., Plan B, Ella), and menopause options (e.g., Estradiol, Prometrium, Climara).
Pandia Health offers a proprietary AI-based medication matching system, which uses millions of data points to recommend the most appropriate procedure for you, reducing trial-and-error. The platform ensures free delivery, easy refills, and 24/7 support.
Pandia Health offer a wide variety of FDA-approved birth control methods, including pills, patches, and vaginal rings. Their pill options include popular brands like Altavera, Blisovi FE 1/20, Enskyce, and Sprintec, among over 150 choices available on its official site. Pills contain synthetic hormones, either a combination of estrogen and progestin or progestin alone. Progestin-only pills like Norethindrone 0.35 mg are available for those who cannot take estrogen. Some pills include iron in placebo tablets to support menstrual health.
For alternatives to daily pills, Pandia Health offers weekly birth control patches such as Twirla and Xulane, which deliver hormones through the skin with the same effectiveness as pills. Vaginal rings like NuvaRing (used monthly) and Annovera (reusable for up to one year) provide steady hormone release and ease of use.
Pandia Health also provides emergency contraception options, including prescription Ella (effective up to five days after unprotected sex) and over-the-counter levonorgestrel-based pills like Plan B, My Way, and New Day, which work best within 72 hours to delay ovulation. These pills function by delaying ovulation and do not terminate an existing pregnancy, making them suitable only as backup, not regular contraception.
Once prescribed, your birth control is delivered directly to your door for free, with refills and follow-ups managed online for convenience.
Pandia Health claims to support you through all stages of hormonal transition from perimenopause to postmenopause.
Menopause usually occurs between 44 and 55 years, which also marks the cessation of menstrual cycles and fertility. It results from a gradual decline in estrogen and progesterone production. While it's a normal part of aging, the symptoms such as night sweats, mood swings, vaginal dryness, and sleep disturbances can vary significantly among people and often affect quality of life.
Pandia Health gives you access to a variety of estrogen and progesterone forms such as estradiol patches like Climara and Vivelle-Dot, combination therapies such as Bijuva, Prempro, and Fyavolv, as well as vaginal creams, tablets, suppositories, and rings like Estring and Femring.
The brand also offers Progesterone capsules, such as Prometrium, which are included for women with a uterus to protect against endometrial overgrowth. Non-hormonal options like Paroxetine and Veozah are also available for those who cannot or prefer not to use hormones.
Pandia Health provides flexible membership plans to suit different budgets. The monthly plan costs $69 and includes unlimited doctor access and free shipping, while the 3-month plan at $59/month adds access to exclusive menopause workshops. The best value comes from the 1-year membership at $34.99/month, offering all benefits with long-term savings. Medication costs are separate, but most insurance, FSA, and HSA accounts are accepted.
Pandia Health provides access to a wide range of birth control and hormone therapies tailored to your personal needs. You can choose from various estrogen and progesterone forms, including estradiol patches like Climara and Vivelle-Dot, or combination therapies such as Bijuva, Prempro, and Fyavolv. If you're looking for local symptom relief, the brand provides options like vaginal creams, tablets, suppositories, and rings, including Estring and Femring. Pandia has you covered with non-hormonal procedures like Paroxetine for hot flashes or Veozah, an FDA-approved option for moderate to severe menopausal symptoms.
For birth control, you’ll find over 150 pill brands to choose from, including Altavera, Blisovi FE 1/20, Enskyce, and Sprintec, etc. They contain synthetic hormones, either a combination of estrogen and progestin or progestin-only options like Norethindrone 0.35 mg if you can’t take estrogen.
Their service also includes consultations with licensed healthcare providers who review your medical history and preferences to recommend the most appropriate hormonal procedure for you. This approach ensures that your hormonal care plan is customized based on your fitness profile, lifestyle, and goals. This means you get convenient, expert-backed care from the comfort of your home, with procedures that may fit your specific requirements rather than a one-size-fits-all option. The ongoing support and prescription management through their platform also help maintain the effectiveness and safety of your hormonal care over time.
Pandia Health offers confidential telehealth services that prioritize your privacy and convenience. You can access flexible asynchronous consultations via text, phone, or chat during evenings and weekends, eliminating the requirement for in-person visits or waiting rooms. Medications are shipped in discreet packaging, ensuring your reproductive health care remains private and comfortable from home. As per its official website, Pandia Health is fully HIPAA compliant, safeguarding your medical information with strict privacy protections. You have the right to access and correct your records, request confidential communications, and control how your information is shared. This combination of flexible, private care and strong legal protections ensures you can manage your health securely and on your schedule.
A team of licensed physicians with backgrounds in OB-GYN, family medicine, and menopause care leads Pandia Health. The company’s co-founder and CEO, Dr. Sophia Yen (MD, MPH), is a board-certified physician with two decades of clinical experience. The leadership team also features practicing OB-GYNs, menopause experts, and family medicine doctors such as Dr. Kristina Carney (MD), Dr. Catherine Hansen (MD, MPH), and Dr. Huong Nghiem-Eilbeck (MD). These highly qualified and licensed women physicians guide Pandia Health’s care approach and prescription practices. This means the platform prioritizes expert clinical judgment alongside convenience, ensuring the latest guidelines and a comprehensive understanding of female health throughout various stages of life inform care plans.
A key limitation of Pandia Health is its lack of clear, upfront communication about pricing, especially regarding additional fees for prescription delivery. According to customer complaints on BBB, the company charges $30 for a doctor consultation and prescription, but only delivers the medication to its partner pharmacy for that fee. If you want the prescription sent to your local pharmacy, Pandia Health requires an extra $30 payment, information that customers report only learning about after the initial payment. This unexpected cost creates confusion and dissatisfaction, as many feel they have paid for a service that wasn’t fully delivered. The company’s failure to transparently disclose these fees upfront represents a significant limitation, potentially undermining trust and making the experience less user-friendly.
Twentyeight Health and Pandia Health both operate as telehealth platforms tailored to reproductive care, but they differ significantly in focus, pricing, and service depth.
As per its official website, Twentyeight Health offers a broader scope of services, covering sexual and reproductive health needs such as birth control, emergency contraception, herpes treatment, prenatal vitamins, and STI prevention.
Meanwhile, Pandia Health is more narrowly focused on hormonal health, including birth control and menopause procedures, with an emphasis on doctor-led care and personalized hormonal support.
In terms of pricing, Twentyeight Health uses a tiered subscription model with two core plans, including Basic at $2.99/month and Standard at $12.99/month. The Standard plan includes unlimited messaging with healthcare providers, prescription renewals, automatic refills, and discounts on over-the-counter products. It also provides multipack discounts on birth control and options for uninsured users starting at $16 per pack.
On the other hand, Pandia Health charges a one-time consultation fee of $30 if medications are mailed or $60 for prescriptions picked up at a pharmacy. Birth control starts at $15 per pack for those without insurance, and insurance users typically pay $0. Unlike Twentyeight, Pandia does not operate on a recurring subscription model for birth control, although it does charge a $34.99/month fee for its annual menopause care plan.
Twentyeight Health covers more ground, offering over 100 birth control brands, as well as options for herpes (both episodic and preventive), emergency contraception, prenatal supplements, condoms, and various OTC items.
Pandia Health, on the other hand, offers over 150 birth control options, including pills, patches like Twirla and Xulane, and rings like NuvaRing and Annovera. It also provides menopause-specific hormone therapies in the form of capsules, patches, creams, and rings, an area that Twentyeight does not cover. However, Pandia does not provide herpes support, prenatal vitamins, or broader OTC support.
Their delivery and refill systems also show key differences. Both brands offer free, discreet shipping, but Twentyeight allows local pharmacy pickup within 4–6 hours, while Pandia charges more for pickup ($60 consult vs. $30 for mail delivery). Twentyeight sends refill reminders two weeks in advance and requires action within 72 hours, while Pandia lets you select from 1-, 3-, 6-, or 12-month refill intervals depending on insurance and prescription type.
Twentyeight Health supports Medicaid in certain states and provides services in Spanish, making it more accessible. Pandia Health, meanwhile, prioritizes confidentiality with HIPAA-compliant practices and offers telemedicine visits.
Twentyeight Health focuses on affordable, comprehensive reproductive care bundled in a subscription, especially if you need services like herpes options or prenatal support. Pandia Health offers expert-driven, personalized hormonal care, especially for birth control and menopause, without the need for a monthly subscription.
Nurx offers a broad range of services that are apart from reproductive care. You can access birth control, emergency contraception, STI/HPV home testing kits, PrEP for HIV prevention, mental health medications, and skincare options for conditions like acne and melasma. In comparison, Pandia Health specializes more narrowly in hormonal birth control and menopause care, offering FDA-approved support such as estradiol patches, progesterone capsules, and non-hormonal options like Veozah.
Nurx uses a pay-as-you-go model with flat consultation fees $28 for birth control, $15 for emergency contraception, and $30–$40 for other services. You don’t have to commit to ongoing payments, and most medications are affordable without insurance, starting at $15/month. However, a small $3 monthly support fee applies if you have an active order.
In terms of insurance, both brands accept major plans and FSA/HSA payments, but Nurx offers more flexibility and transparency in pricing for uninsured users. For example, emergency contraception without insurance is about $45 per pill, and acne procedures can range from $15–$30/month. Pandia’s medication costs vary based on pharmacy pricing and insurance coverage, as if your selected brand isn’t covered, you pay the difference out-of-pocket.
When it comes to shipping, both brands offer free delivery, but Nurx provides overnight shipping for Ella (emergency contraception) for an additional $15, making it a better choice for urgent needs. Meanwhile, Pandia’s delivery takes about 2–3 days and applies to both birth control and menopause medications.
Nurx’s consultation fees are non-refundable, and medications can’t be returned due to federal law, but you can cancel refills within 48 hours of the reminder. Pandia Health requires 30 days’ notice to cancel any membership plan, and refunds are prorated based on the unused portion of the subscription. Once the doctor has reviewed your plan, consultation fees also become non-refundable.
Nurx could be an affordable, flexible option that offers an extensive range of women’s healthcare services online, while Pandia Health focuses on providing menopause support.
To evaluate Pandia Health, we looked at key credibility markers including the brand’s age, founding background, public reputation on Trustpilot and BBB, and patterns in user feedback. Pandia Health is a women-founded telehealth platform focused on reproductive and hormonal healthcare. The company is based in Sunnyvale, California, and has expanded its offerings from birth control to menopause care.
On Trustpilot, Pandia holds a strong 4.7 out of 5 rating, which is based on over 200 reviews. This reflects a largely positive user experience, with many praising the service’s convenience, timely refills, discreet packaging, and responsive support. The clinical oversight and female-led vision further add to its credibility in a crowded telehealth space.
However, we also considered criticisms. While the brand has an A-rating on the Better Business Bureau (BBB), it's not accredited, and customer complaints highlight operational friction. Some users report unexpected consultation fees, delays in prescription refills, and issues with insurance processing. There are also mentions of system glitches and communication breakdowns when managing ongoing prescriptions. While the brand appears trustworthy and mission-driven, the recurring service issues suggest areas where the execution could still improve.
We closely examined recent customer feedback from Trustpilot to understand how the brand performs across key areas like user experience, customer support, medical care quality, and service reliability.
The majority of reviews reflect a highly positive sentiment, with users consistently highlighting how simple and seamless the entire process is, from signing up to receiving prescriptions. This indicates a user-friendly platform that reduces the typical friction associated with accessing hormonal care online.
Customer service is another area in our evaluation. Users repeatedly mention quick response times, clear communication, and helpfulness in resolving issues, including address changes, shipping concerns, and prescription renewals. This strong customer support presence enhances trust and reflects a responsive, people-first approach.
We also considered the quality of medical care, which users describe as thoughtful and individualized. A few reviewers noted that the doctor carefully reviewed their age and medications to recommend a better alternative, highlighting that Pandia offers more than automated refills and treats users with genuine clinical attention.
The only notable area for improvement mentioned is the absence of a dedicated mobile app. However, users also say the website is easy to navigate, which helps balance that shortfall.
Pandia Health scores high across critical service categories. Their smooth digital experience, reliable delivery, and compassionate support team contribute to a consistent, high-quality standard of care, making them a trusted option in the virtual women’s healthcare space.
Pandia Health offers personalized telehealth services focused on hormonal and reproductive health. The brand emphasizes convenience, privacy, and evidence-based support, providing discreet medication delivery to support ongoing hormonal care.
However, some people have reported challenges with onboarding, customer service, and unexpected fees related to prescription delivery. These issues highlight areas for improvement in transparency and service reach.
It is also important to consult your doctor and monitor your health closely before considering Pandia Health. While Pandia Health aims to provide accessible care, you should be aware of the limitations and ensure appropriate follow-up as needed.
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