
Nurx is an online telehealth platform that provides healthcare services across many health categories, including sexual health, mental health, skincare, general health, hair care, and weight management.
The brand may connect patients with licensed medical providers, who can provide prescription medications and personalized suggestions on different health aspects. The Nurx brand also offers at-home test kits to screen for conditions like sexually transmitted infections (STIs) and human papillomavirus (HPV).
In this article, we cover everything you need to know about Nurx, from signing up and completing a consultation to receiving formulations at home. The review also covers Nurx's offerings, advantages, brand limitations, and pros/cons.
Nurx provides accessible, personalized healthcare services, primarily catering to women's health needs. The brand operates entirely online, allowing people to consult with licensed healthcare providers through its website or app.
After completing a medical questionnaire, people can receive personalized condition management plans, prescriptions, and follow-up care. The brand delivers medications and test kits discreetly to homes, ensuring privacy and convenience.
Nurx's services cover multiple health aspects. For reproductive health, Nurx offers over 50 birth control options, including pills, patches, rings, and emergency contraception. In dermatology, the licensed healthcare providers at Nurx may offer prescription-strength medications like tretinoin, which may help tackle skin concerns like acne, rosacea, melasma, and premature skin aging.
For weight management, Nurx may offer compounded GLP-1 injectable/oral medications like semaglutide and tirzepatide, or brand-name GLP-1 injectables like Wegovy and Zepbound. The brand also offers mental health support, which may cover condition management plans to tackle concerns like anxiety, postpartum depression, seasonal affective disorder, and OCD.
Nurx offers customized, prescription-strength formulations to tackle common dermatological issues. These may include skincare concerns, such as acne, rosacea, melasma, dark spots, and premature signs of aging.
For acne management, Nurx offers both single-ingredient and combination formulas containing retinoids like tretinoin and adapalene. Tretinoin (a vitamin A derivative) could increase skin cell turnover, unclog skin pores, and support collagen synthesis, which may help fade post-acne marks. Adapalene may help fade acne lesions and improve skin texture, without causing skin irritation. Prices for these formulations may start at $30/month.
To delay premature aging, Nurx provides prescription and over-the-counter formulations, which may help minimize fine lines, wrinkles, and uneven skin tone. For instance, Nurx provides the ReviveRx Cream, which pairs tretinoin, niacinamide (vitamin B3), and azelaic acid to support skin renewal, reduce pigmentation, and strengthen the skin barrier.
For hyperpigmentation and melasma, Nurx offers the Hydroquinone Cream 4%, which works by inhibiting the enzyme tyrosinase to reduce melanin production. Nurx also offers the Dark Spots Formula, which combines azelaic acid 6%, kojic acid 6%, hydroquinone 4%, hydrocortisone 1%, and tretinoin 0.05% in one formulation. It could help fade the appearance of dark patches, reduce inflammation, and accelerate skin cell turnover for a more even-toned skin.
The healthcare providers at Nurx may also offer prescription formulations that could help soothe redness, reduce pustules, and minimize rosacea flare-ups. These formulations may include anti-inflammatory agents and topical antibiotics, depending on the skin profile. Prices begin at $20/month and may be partially or fully covered by insurance.
Under the Mental Health category, Nurx offers flexible condition management plans to tackle multiple mental health concerns. The Nurx platform connects users with licensed medical providers who develop personalized care plans to tackle concerns like anxiety, depression, insomnia, premenstrual dysphoric disorder (PMDD), and obsessive-compulsive disorder (OCD).
Depression is known as a mental health disorder marked by ongoing sadness, loss of interest, fatigue, and cognitive challenges. The healthcare providers at Nurx may prescribe fluoxetine or sertraline medications to minimize depressive symptoms.
For anxiety management, the licensed healthcare providers at Nurx may prescribe medications like selective serotonin reuptake inhibitors (SSRIs) or buspirone, which could help balance brain chemicals linked to mood and anxiety. The approach may help minimize anxiety-related symptoms, such as muscle tension, feelings of persistent worry/fear, or sleep disruptions.
Premenstrual Dysphoric Disorder (PMDD) is a form of PMS that often triggers severe mood swings, anxiety, and irritability. Nurx clinicians may provide targeted interventions to stabilize mood during the premenstrual phase, which might help ease signs of PMDD.
Obsessive-compulsive disorder (OCD) i nvolves intrusive thoughts (obsessions) and repetitive actions (compulsions) that are difficult to control. The clinicians at Nurx may offer tailored plans and medications like SSRIs, which might help tackle OCD symptoms.
Nurx prioritizes convenience and affordability in its Mental Health services. The initial consultation costs $59, while ongoing medication management is $69 per month. It includes a comprehensive evaluation, a personalized treatment plan, follow-ups, and prescription delivery.
Common medications offered through Nurx include escitalopram oxalate (Lexapro®), sertraline hydrochloride (Zoloft®), fluoxetine hydrochloride (Prozac®), buspirone hydrochloride (Buspar®), and bupropion hydrochloride (Wellbutrin®).
Nurxe offers various services to cover different aspects of sexual health, including emergency contraception, medications to manage cold sores and genital herpes, and PrEP to lower the chances of HIV transmission.
Emergency contraception may be required in cases of vaginal sex without protection, if a condom broke/slipped off, or if condom was improperly used. Missing two combination birth control pills, starting a new birth control method late, or being overdue for birth control injection (more than 14 weeks) may also warrant its use.
Nurx offers two types of emergency contraception. The brand provides a prescription-based medication called Ella® (Ulipristal Acetate), which may be taken up to 120 hours after having unprotected sex and is particularly suitable for women weighing 165 pounds or more.
The Nurx brand also provides Levonorgestrel, which is available over the counter and is most effective when taken within 72 hours of unprotected sex. While emergency contraception helps prevent pregnancy after unprotected sex, it does not offer ongoing protection. For long-term prevention, Nurx provides birth control options, including rings, patches, or pills.
Beyond emergency contraception, Nurx offers condition management plans ot tackle viral infections like cold sores and genital herpes. The healthcare providers at Nurx may prescribe Valacyclovir (generic Valtrex), an antiviral medication that may help reduce the severity and frequency of herpes and cold sore outbreaks. Valacyclovir might also help lower the risk of transmitting the herpes virus to a partner.
For people at risk of contracting HIV, Nurx provides Pre-exposure Prophylaxis (PrEP). It is a daily pill that is 99% effective at preventing HIV transmission from sexual intercourse. To start PrEP, people will require an HIV test and other lab work, which can be conveniently performed at home through Nurx. To maintain the prescription, regular testing every three months is required.
Nurx offers multiple formulations that could minimize hair loss by targeting scalp health and hair regrowth. These formulations are personalized, taking into account the health history, hair type, and daily haircare routine.
The licensed healthcare providers at Nurx may prescribe RegrowRx Spray. The compounded formulation pairs ingredients like minoxidil with caffeine, melatonin, and tretinoin. The combination may help support healthy hair regrowth by enhancing follicle function and stimulating new hair production. Nurx also offers the Minoxidil Foam 5% (Generic Rogaine), which could improve blood flow to hair follicles, effectively reducing hair loss and promoting thicker, healthier hair.
For people struggling with scalp irritation, Nurx provides formulations like Ketoconazole 2% Cream. The cream has antifungal properties of ketoconazole, which may help reduce dandruff and help minimize itching and flaking, two common triggers of hair loss. Nurx also offers the Selenium Sulfide Shampoo, which may further help minimize dandruff and calm scalp irritation.
Nurx offers a convenient, accessible way to tackle many general health concerns without the need for in-person visits. Under the category “General Health,” Nurx covers health concerns, such as vaginitis, bacterial vaginosis, yeast infections, menopause symptoms, and migraines.
Urinary tract infection (UTI) often presents with symptoms such as frequent urge to urinate, burning during urination, or cloudy urine. A licensed healthcare provider at Nurx may assess the symptoms and review medical history, and if deemed appropriate, may prescribe antibiotics like Macrobid, Bactrim, or Keflex to manage UTI symptoms. The consultation fee for Nurx's UTI management program is $65.
Vaginitis and bacterial vaginosis are conditions that often trigger uncomfortable symptoms like unusual discharge, odor, or irritation. After completing an online health assessment and reviewing symptoms, the clinicians at Nurx may prescribe topical medications like Metronidazole or Clindamycin cream to manage symptoms of vaginitis and bacterial vaginosis.
In cases of yeast infections, the common symptoms include thick, white discharge, itching, and vaginal irritation. The licensed healthcare providers at Nurx may prescribe Fluconazole (Diflucan®) medication.
Menopause often causes discomfort, which may introduce multiple emotional changes and physical changes, such as hot flashes, sleep disruptions, and mood swings. Through online consultations and guidance, Nurx may offer specialized support for managing these symptoms.
For those suffering from migraines, Nurx has partnered with Cove, a dedicated online clinic specializing in migraine management. The process begins with an online assessment that covers the patient's migraine history and symptoms. Cove's medical providers will then develop a personalized condition management plan.
Nurx offers a discreet means to take control of your sexual health with at-home STI testing kits. From the comfort of your home, you can collect the required samples, send them to a certified partner lab of Nurx, and receive expert guidance on your results. The process is straightforward, which requires you to fill out a brief health questionnaire and pay a $30 medical consultation fee.
The brand Nurx offers three STI testing kits to suit different needs. The Full Control Kit provides a comprehensive STI screening, which tests for STIs like HIV, chlamydia, gonorrhea, syphilis, and hepatitis C. The package includes genital, throat, and rectal testing, offering thorough coverage across multiple potential infection sites.
Nurx's Basics Covered Kit is particularly beneficial if you have tested for STIs recently and want a quick status update. The kit screens for HIV, chlamydia (genital), gonorrhea (genital), and syphilis. For women, the Nurx Healthy V Kit offers targeted screening for HIV, chlamydia, gonorrhea, syphilis, and trichomoniasis.
Once your samples reach the lab, results for STI tests are typically available within seven business days. If you test positive, the medical team of Nurx will develop a condition management plan, which may include prescriptions or referrals for in-person care if necessary.
The STI tests used in Nurx kits are based on nucleic acid amplification tests (NAATs), a standard method known for its high sensitivity and accuracy. These tests may detect small amounts of bacterial or viral genetic material, making them effective even for those without symptoms.
Nurx also offers a separate at-home test kit to screen for human papillomavirus (HPV), particularly in women aged 25–65. The HPV test detects 14 high-risk HPV strains most commonly linked to cervical cancer. A positive result does not necessarily mean cancer but signals an increased risk, which may require follow-up with a healthcare provider.
The brand Nurx provides an extensive range of healthcare services through its online platform. For instance, Nurx provides a variety of birth control options, including pills, patches, rings, shots, and emergency contraception under its birth control category.
Under the category of sexual health services, Nurx offers condition management plans to tackle viral infections like cold sores and genital herpes, which may include prescriptions for Valacyclovir (generic Valtrex). The brand also supports HIV prevention with PrEP (pre-exposure prophylaxis) medications.
Nurx also provides condition management plans to tackle various mental health concerns, including depression, anxiety, panic disorders, and obsessive-compulsive disorder (OCD). Apart from the above categories, the online telehealth services of Nurx cover health areas, such as general health (eg, UTIs, vaginitis), skincare, and haircare.
Nurx streamlines the prescription process to ensure you receive your medications without unnecessary delays. Once you complete the online health assessment and provide the required documentation, a licensed Nurx healthcare provider typically reviews your request within 1 to 2 business days.
If approved, your prescription is promptly sent to one of Nurx's partner pharmacies for fulfillment. The medications also have a quick response time regarding shipping. For instance, after completing your prescription request, the birth control pills usually take 3-5 days to arrive, depending on your location and shipping preferences.
Nurx offers a dedicated support team readily available to assist you throughout your healthcare journey. You can reach out to Nurx's customer support team through multiple ways, including live chat on the Nurx website or app, email, and phone.
Whether you have questions about services, need help navigating the ordering process, require assistance with insurance or payment issues, or have concerns about prescriptions and deliveries, the support team of Nurx is there to help. The support team is trained to provide clear, friendly, and confidential assistance, ensuring you receive accurate information and prompt resolution of queries.
Nurx's reliance on a telehealth platform comes with drawbacks. Among the major issues is the inability to undergo comprehensive physical examinations. Many medical conditions demand in-person assessments, such as hands-on evaluations, diagnostic imaging, blood tests, or physical palpation, none of which are possible through Nurx's digital platform.
Moreover, the platform is limited in the range of conditions it can safely manage. Complex or emergency health concerns (like psychotic episodes or stroke) often need immediate, in-person medical attention, which Nurx cannot provide. Technical glitches, connectivity problems, or user confusion may also disrupt the care and online telehealth services of Nurx.
The brand Nurx often struggles with complex regulatory and legal barriers. Telehealth providers like Nurx are bound by strict state licensing requirements, which force healthcare professionals to be licensed in the state where the patient is physically located during the virtual consultation.
It means that even if a healthcare provider is fully qualified and licensed in one state (like Louisiana), they cannot legally offer care to people in another state (like Rhode Island) without obtaining an additional license. Such licensing restrictions severely limit access to healthcare services, particularly if you reside in rural or underserved areas.
Both Pandia Health and Nurx are telehealth platforms that provide essential healthcare services, primarily focused on women's reproductive health. Dr. Sophia Yen founded Pandia Health, and the brand emphasizes offering patient-centered hormonal health care. Meanwhile, Nurx provides a more extensive range of services, covering birth control alongside STI testing, migraine management, dermatology, and general health.
From the perspective of sexual health, both Pandia Health and Nurx provide birth control consultations and prescriptions. However, Nurx offers over 50 birth control options, emergency contraception, STI treatment, and comprehensive STI testing through at-home kits. Pandia Health's offerings are limited to only birth control options, which do not cover STI testing.
Panida Health does not provide support for mental health needs, leaving a gap for consumers looking for integrated primary care that includes psychological support. On the other hand, Nurx offers dedicated mental health support through its licensed healthcare providers, who may offer prescriptions to tackle concerns like anxiety, depression, OCD, and premenstrual dysphoric disorder.
Regarding hair loss and scalp health, the healthcare providers at Nurx may prescribe oral and topical minoxidil or ketoconazole cream to tackle hair loss and thinning. These are clinically validated formulations supported by peer-reviewed trials and dermatological consensus. Pandia Health does not cover hair loss services, which limits its ability to address the hormonal and dermatological concerns of scalp health.
A major differentiator is at-home test kits. Nurx provides comprehensive STI testing, including screening for STIs like Hepatitis C, Syphilis, Chlamydia, Gonorrhea, and Trichomoniasis. These kits include rectal and throat swabs, and testing is conducted via NAATs (nucleic acid amplification tests). However, Pandia Health does not offer any lab testing services, meaning users must seek diagnostics through separate healthcare channels.
Twentyeight Health focuses primarily on reproductive health, offering options such as birth control, emergency contraception, herpes treatment, prenatal vitamins, and abortion medications. Meanwhile, Nurx provides a broader array of services, including birth control, STI testing, mental health support, and hair loss formulations, among others.
Nurx offers prescription-grade skincare formulations that include ingredients like tretinoin, clindamycin, and topical antibiotics. These formulations may help manage skincare concerns, including acne, rosacea, wrinkles, and fine lines. However, Twentyeight Health does not provide any dermatology or skincare-related services.
Twentyeight Health does not offer any form of at-home diagnostic testing, limiting its usefulness for consumers seeking remote diagnostic convenience. Meanwhile, Nurx provides at-home testing services to screen for multiple STIs and HPVs. The Nurx brand provides CLIA-certified testing kits, and the samples are processed through reputable partner laboratories.
The availability of services also sets the Twentyeight and Nurx platforms apart. For instance, Twentyeight Health operates and offers its services in 45 states within the USA, which may increase the brand's reach. In contrast, Nurx provides its telehealth services across 35 states within the USA. The difference in state coverage may impact user access, depending on their location.
When evaluating the Nurx brand, we analyzed the customer feedback of Nurx's offerings across review platforms like Trustpilot and Reviews.io. The sentiment from users on both review sites was mostly negative, with common concerns centered around service speed, customer support, and pricing transparency.
On Trustpilot, many users expressed frustration with significant delays in receiving their medications. Some customers had to wait 3-4 weeks for prescriptions that typically take just a few days. Moreover, users frequently raised concerns about pricing transparency and billing practices. Some Trustpilot reviewers incurred unexpected charges, confusion regarding insurance coverage, and unclear communication about fees.
Similarly, on Reviews.io, most consumers shared grievances with Nurx's services. The most common issues noted included delays or missed prescriptions, unresponsive customer service, and challenges in obtaining refunds. Many users described feeling ignored or neglected, as their inquiries were often met with automated replies or left unanswered. Some customers also claimed that they were charged for Nurx subscriptions that they had already paused/canceled.
Despite Nurx's attempts to respond to negative feedback by encouraging customers to reach out via email, many consumers felt that these responses were inadequate, as their issues often remained unresolved.
To evaluate Nurx's reputation, we examined the brand's performance on major review platforms (like Trustpilot, Reviews.io, and BBB) and its standing with consumer protection organizations.
Our analysis began with Nurx's user feedback on Trustpilot, where Nurx has a rating of 2.7 out of 5 based on over 1,240+ reviews. While some users appreciated the convenience of Nurx's telehealth services, many Trustpilot reviewers expressed concerns about delayed responses, unauthorized charges, and difficulties with subscription management.
Nurx is a BBB-accredited brand and holds an “A-” rating on the Better Business Bureau website. However, the 625 complaints filed against Nurx, primarily related to service and billing issues, indicate recurring challenges that cannot be overlooked.
We also considered Reviews.io, where Nurx has a low rating of 1.3 out of 5 from 68 reviews. On the Reviews.io platform, many users expressed recurring complaints about poor customer support and billing disputes. The pattern of dissatisfaction reflects gaps in service quality that could impact user experience.
Nurx offers convenient access to online healthcare services, including online consultations with board-certified doctors, prescription delivery, and at-home test kits to screen for STIs and HPVs. The brand's services also span multiple categories, such as skincare, mental health, sexual health, hair loss, and general health.
The brand also provides access to healthcare services and prescription refills through the Nurx app and educational resources like blogs on its official site. The streamlined online experience of Nurx may help save time and reduce the hassle of in-person visits, making online healthcare more accessible.
However, Nurx's telehealth model also has limitations. The lack of in-person physical exams restricts the ability of clinicians at Nurx to diagnose complex or emergency conditions that require hands-on assessments or diagnostic tests. Moreover, technical issues or regulatory restrictions may negatively impact the availability and continuity of Nurx's healthcare services.
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