Charlotte’s Web is a U.S.-based brand that claims to promote calmness, lower stress levels, and minimize physical discomfort through its range of hemp-derived formulations. The brand’s catalog extends to cannabinoid-derived capsules, tinctures, gummies, and topicals.
The offerings from Charlotte’s Web brand comprise cannabidiol (full and broad spectrum), CBG, CBN, and mushrooms. Charlotte’s Web also categorizes these offerings based on specific benefits, such as recovery, focus, sleep, endurance, daily wellness, and a dedicated THC-free lineup.
In this review, we provide a detailed breakdown of Charlotte’s Web’s bestsellers, its brand-level quality standards, advantages, and potential brand limitations that may affect your experience with Charlotte’s Web’s cannabinoid offerings.
Founded in 2013 by the Stanley Brothers, Charlotte’s Web originated in Colorado, aiming to provide access to hemp-based offerings to support diverse wellness needs, such as relaxation, sleep support, and recovery.
Some bestselling formulations from Charlotte’s Web include the Sleep Gummy, which may help support sleep quality through sleep-inducing ingredients like melatonin and phytocannabinoids.
Other offerings include the Original Formula Oil, Soft Gel Capsules, Active Sport Pain Relief Stick, Daily Edge Oil, and Endurance Gummy.
The brand also offers an NSF Certified for Sport® lineup, which features performance-oriented offerings, such as the Brain Support Gummy, Muscle Recovery Gummy, and Complete Wellness Gummies Bundle.
The manufacturer’s claim that Charlotte’s Web maintains adherence to quality and safety standards through its in-house manufacturing and batch-level testing.
Charlotte’s Web also provides batch-specific Certificates of Analysis (COAs) for its offerings, which provide insights into their cannabinoid profiles, microbiological contaminants, and residual solvents.
Sleep Gummy from Charlotte’s Web may support your nighttime routine by aiding relaxation and promoting more restful sleep. As per the official site, it features 10 mg of phytocannabinoids (from organic hemp extract) and 3 mg of melatonin per two-gummy (8g serving). The Sleep Gummy comes in a raspberry flavor and is available in three serving sizes, with jars containing 30, 60, and 90 gummies.
Melatonin may bind to MT1 and MT2 receptors in your brain, which may positively influence circadian rhythms and signal your body to prepare for sleep. It may also shift sleep phase timing and reduce sleep onset latency. Phytocannabinoids (such as cannabidiol) may activate CB1 receptors in your central nervous system, which could decrease neural excitability and promote calmness, indirectly supporting deeper, uninterrupted sleep.
According to the official site, one serving (0.5ml) of CBD Oil from Charlotte’s Web contains 5 calories and 30 mg of full-spectrum cannabidiol. The formulation includes a rich profile of naturally occurring phytocannabinoids, terpenes, and flavonoids, which may support relaxation and minimize physical discomfort. It also comes in Lemon Twist, Mint Chocolate, and Orange Blossom flavors.
Cannabidiol may work with your body’s endocannabinoid system, which could positively influence your mood, pain, and stress response. It may also interact with serotonin receptors (like 5-HT1A), which may help lower anxiety levels and support emotional resilience. Cannabidiol may also aid in post-exercise recovery by supporting your body’s natural inflammatory response.
Charlotte’s Web Soft Gel Capsules may be particularly beneficial if you are seeking an easy-to-swallow means to consume cannabidiol.
As per the official site, one softgel features 5 calories and 25 mg of cannabidiol. You may choose between 25 mg and 50 mg concentration of Soft Gel Capsules, allowing for flexibility in adjusting your intake based on personal preferences.
The manufacturer states that Soft Gel Capsules from Charlotte’s Web are vegan-friendly and Kosher, which may increase compatibility for diverse dietary needs. Soft Gel Capsules utilize cannabidiol that could help suppress pro-inflammatory cytokine activity. These effects may contribute to physical recovery and minimize discomfort.
Charlotte’s Web Cream may support skin hydration and help soothe mild pain and inflammation in areas of discomfort. The topical formulation comes in 1 oz (28g) and 2.5 oz (71g) tubes, which provide a total of 300 mg and 750 mg cannabidiol content, respectively.
The formulation pairs full-spectrum hemp extract with skin-soothing components like aloe vera leaf juice, coconut oil, rosemary leaf extract, and jojoba seed oil. Aloe vera leaf juice contains polysaccharides that could promote skin hydration and stimulate fibroblast activity, which may support wound healing.
Rosemary leaf extract could provide antioxidant compounds like rosmarinic acid, which may help reduce oxidative stress and calm irritated skin. Coconut oil in Charlotte’s Web Cream contains medium-chain fatty acids (lauric acid) that have antimicrobial properties, which may help support your skin’s lipid barrier and minimize moisture loss.
Charlotte’s Web offers the THC-Free CBD Oil, which may provide you with the benefits of cannabidiol without the psychoactive effects of THC.
According to the official site, each 1 ml serving contains 25 mg of broad-spectrum cannabidiol, providing 30 servings per bottle.
The manufacturers state that the formulation maintains the integrity of key phytocannabinoids while removing THC to less than 0.01% (or 100 ppm) of THC per serving. It may be particularly helpful if you prefer to avoid THC due to personal sensitivities, professional obligations, or specific lifestyle needs.
Charlotte’s Web Rest & Relax CBD Bundle aims to support relaxation and recovery, while providing sleep support benefits. According to the official site, the bundle includes one unit each of the Soft Gel Capsules and CBD Cream. You also get to choose between either Charlotte’s Web Calm, Sleep, Recovery, or Stay Asleep gummy formulations.
Each offering in the Rest & Relax Bundle could provide multiple cannabinoids and plant compounds that may help promote calmness and lower stress levels. The CBD Cream in the bundle may also help soothe and hydrate your skin while supporting recovery following physical activity.
The Best-Sellers Gummies Bundle from Charlotte’s Web may help support calmness, promote recovery from exercise-induced inflammation, and support more restful sleep. As per the official site, the bundle features one unit each of the cannabidiol-based gummies, including Sleep Gummy, Calm Gummy, and Recovery Gummy.
Calm Gummy features ingredients like cannabidiol and lemon balm to support relaxation. Lemon balm contains compounds like rosmarinic acid and flavonoids. These may help raise levels of GABA, a brain neurotransmitter that may calm nerve activity and support a more relaxed state.
Recovery Gummy pairs cannabidiol with ginger and curcuminoids (from turmeric). Ginger has bioactive compounds such as gingerols and shogaols, which may help reduce exercise-induced inflammation by lowering the levels of pro-inflammatory cytokines like TNF-α and IL-6. Meanwhile, Sleep Gummy utilizes a mix of cannabidiol and melatonin, which may support healthy sleep patterns without triggering drowsiness.
The offerings from Charlotte’s Web are available online through its official site and e-commerce platforms like Amazon. As per the official site, Charlotte’s Web also maintains an extensive offline reach in over 2,000 retail locations throughout the United States. You may use the provided “Store Locator” feature on the Charlotte’s Web website to choose a retail outlet near your location.
Charlotte’s Web formulations are also available in multiple Walmart retail outlets across the USA. Beyond Walmart, Charlotte’s Web products are available in various outlets, including health-focused retailers, independent pharmacies, specialty wellness stores, and some local shops.
Such wide accessibility means you may conveniently purchase Charlotte’s Web formulations in person or online without needing to search extensively. The brand’s strong retail presence also suggests consistent supply and reliable access, which could help you maintain your wellness routine without interruption.
Charlotte’s Web holds the designation of a Certified B Corporation, awarded by B Lab Global, a nonprofit organization that assesses brands based on strict standards related to social and environmental impact, accountability, and transparency.
The Certified B certification held by Charlotte’s Web could mean that the brand’s operations across governance, employee fairness, environmental impact, and social responsibility are thoroughly evaluated for transparency.
Meanwhile, Carmen’s Medicinals holds certifications like USDA Certified Organic, but does not hold the Certified B Corporation status. Even the CBDFx brand does not have a B Corp certification, although it highlights other third-party certifications such as cGMP compliance and ISO-accredited lab testing.
As part of the B Corp assessment, Charlotte’s Web supply chain practices and environmental impact are reviewed, encouraging clear communication about where and how hemp is grown. It means you may expect more openness about the brand’s commitment to sustainable farming and responsible ingredient sourcing. B Corp certification held by Charlotte’s Web may also mean that the brand integrates ethical practices into its business model and operations.
Charlotte’s Web has a history of customer service problems, particularly related to order fulfillment and communication. Based on complaint logs from 2023 to 2024 on the Better Business Bureau (BBB) platform, many customers reported that their orders remained in “processing” status for weeks after payment, with no updates or delivery. Attempts to get help via email or live chat were often ignored, and when responses did come, they were typically automated and unhelpful. In several cases, refunds or issue resolution occurred only after formal complaints were filed, suggesting a pattern of reactive rather than proactive service.
Some customers complained about receiving refunds or resolutions only after they filed formal complaints through the BBB platform. This reactive behavior may indicate that Charlotte’s Web has a previous history of not prioritizing consumer issues unless external pressure is applied. Other complaints on BBB included misleading subscription charges, canceled orders without notice, and poor follow-up communication.
Instead of taking proactive steps to ensure reliable service, Charlotte’s Web previous responses to consumer complaints appear disorganized and inconsistent. These repeated customer service failures could make it difficult to trust Charlotte’s Web ability to deliver a smooth and dependable experience.
Both CBDfx and Charlotte’s Web work in the cannabinoid space and offer access to capsules, topicals, oil tinctures, gummies, and mushrooms. However, they differ on aspects like product range, certifications held, pricing structures, and refund policies.
CBDfx offers a product catalog of 65+ formulations that feature cannabidiol, Delta-9 THC, or a mix of cannabidiol formulas with CBN or CBG.
Some featured offerings from CBDfx include the Microdose THC Capsules, Nighty Night Bundle, Full Spectrum CBD Soft Gel Capsules 1500-6000mg, Morning & Night Tincture Set, and Shroom Bundle.
Meanwhile, Charlotte’s Web maintains an even more extensive portfolio that comprises 75+ formulations that include cannabidiol, CBG, CBN, and mushrooms.
Some bestselling offerings from Charlotte’s Web include the Original Formula Oil, Sleep Gummy, Active Sport Pain Relief Stick, Daily Edge Oil, Soft Gel Capsules, and Recovery Gummy. The brand also offers specialized lines like CBDMEDIC™ topicals (such as Back & Neck Pain Relief Ointment) and NSF Certified for Sport® formulas (like Rest Gummy and Daily Edge Wellness Bundle).
Certifications and testing standards differ slightly between the two brands. CBDfx provides certificates of analysis (COAs) from third-party labs for all its offerings and notes the use of “made with organic” ingredients.
However, CBDfx has clarified that its formulations are not USDA Certified Organic. Meanwhile, Charlotte’s Web also offers batch-specific COAs and includes other certifications, such as NSF Certified for Sport® and credentials tied to its B Corp status.
In terms of returns and refund policies, CBDfx provides a 60-day satisfaction guarantee, which may help you return unopened or opened items (that contain a reasonable amount of the unused product) in the original packaging. They also include conditions such as deductions for unreturned promotional items and possible restocking fees for damaged items. On the other hand, Charlotte’s Web offers a 30-day refund window from the date of product delivery.
When comparing Carmen’s Medicinals and Charlotte’s Web, the brands diverge on aspects like the type of hemp extract used, product range, pricing, and certifications held by the brands. Carmen’s Medicinals often pairs multiple cannabinoids, such as cannabidiol, CBG, and THC, but does not consistently disclose precise THC concentrations across all its offerings.
Meanwhile, Charlotte’s Web offers clearly labeled options across full-spectrum and broad-spectrum formats, with detailed information about THC content readily available.
In terms of product range, Carmen’s Medicinals lineup comprises 20+ formulations that covers categories like gummies, topicals, capsules, skincare, and oil tinctures.
Some featured offerings from Carmen’s Medicinals include the Better in a Balm, Pain Gummies (30 mg), Full Spectrum Pure Vitamin C Serum, Salve Stick 2000mg, and Dream Drops (Sleep Oil).
On the other hand, Charlotte’s Web maintains an extensive lineup of 75+ products that span categories like botanical mushroom blends, oils, gummies, capsules, topicals, and pet-specific formulations.
Some featured formulations from Charlotte’s Web include the Brain Support Gummy, Soft Gel Capsules, Muscle Restore Mushroom Gummy, Original Formula Oil, Active Sport Pain Relief Stick, Sleep Gummy, and Daily Edge Oil.
Charlotte’s Web also offers some exclusive formulations under specialized categories, such as Brightside THC Gummies (like Focus & Flow and Rest & Relax) and NSF Certified for Sport lineup (like Rest Gummy and Brain Support Gummy).
In terms of pricing, there are some differences between the formulations from Carmen’s Medicinals and Charlotte’s Web.
For example, one jar (30ml) of Dream Drops Sleep Oil by Carmen’s Medicinals costs $109.95 as part of a one-time purchase. On the other hand, one 30ml jar of Charlotte’s Web Original Formula Oil costs $119.99.
The legality of Charlotte's Web may depend on the federal regulations and local state laws governing the use of hemp-derived cannabidiol products. The U.S. 2018 Farm Bill federally legalized hemp-derived cannabidiol formulations that contain no more than 0.3% THC by dry weight. Charlotte's Web claims that all its offerings adhere to the federal limits, making them legal at the federal level.
However, the state-level regulations and laws may establish a more complex legality framework. For example, the U.S. states of Massachusetts, Oregon, Alaska, Michigan, Illinois, Maine, and Nevada permit the sale of hemp-derived formulations with minimal restrictions. However, in the U.S. states of Nebraska, Kansas, and Idaho, the sale and possession of cannabidiol products is illegal, irrespective of their THC content.
It is crucial to note that the U.S. Food and Drug Administration has not approved cannabidiol as a dietary supplement or as a food and beverage additive. It could imply that Charlotte's Web is not permitted to make any medical or therapeutic claims regarding its cannabidiol formulations, regardless of their popularity or market availability.
Regulatory uncertainty remains when it comes to how cannabidiol products are marketed and labeled. To add to this, the Centers for Disease Control and Prevention has pointed out that the long-term safety and efficacy of cannabidiol use are still not fully understood. It could mean that inconsistencies in product potency and composition are common among commercially available CBD items.
As part of our evaluation, we assessed Charlotte’s Web’s brand credibility based on its history and feedback across independent review platforms, such as Trustpilot, Better Business Bureau (BBB), and TenereTeam. The reviews of Charlotte’s Web across these independent review forums reveal a mixed response.
On Trustpilot, Charlotte’s Web has a 2.0 out of 5 rating based on around 50+ reviews, with many users noting dissatisfaction related to shipping delays, product issues, or limited customer support. The Better Business Bureau (BBB) assigns an “A-” rating to Charlotte’s Web, which may be related to the potential gaps in the brand’s complaint resolution practices.
Meanwhile, TenereTeam assigned Charlotte’s Web a 4.6 out of 5 rating based on 26 publicly visible reviews, although the limited sample size may reduce the weight of such ratings. On the other hand, no listing was found for Charlotte’s Web on Reviews.io, which may further restrict the brand’s visibility on the platform.
In evaluating Charlotte’s Web, we examined the brand’s returns and refund framework as part of its customer service reliability.
Charlotte’s Web offers a 30-day customer satisfaction guarantee from the date of product delivery. However, you need to actively contact the brand within this timeframe to request a refund, as the process is not automatically applied.
That said, Charlotte’s Web refund policy does not accept returns on final sale items, overstock products, digital gift card purchases, or donations made via Shopping Gives. Moreover, any shipping costs paid at the time of the original purchase are non-refundable.
It is also important to note that Charlotte’s Web does not process returns or exchanges for items bought through its retail partners. In such cases, you are directed to contact the retailer directly within 30 days.
Charlotte’s Web seeks to maintain integrity in hemp sourcing and is focused on providing access to full-spectrum hemp-derived cannabidiol formulas. The brand also aligns its operations with sustainability goals and ethical sourcing practices, which may be appealing if you prioritize environmental and social accountability.
The brand’s offerings may align with diverse wellness needs, be it lowering anxiety levels, promoting more restful sleep, or supporting emotional resilience. However, some customers have expressed dissatisfaction over Charlotte’s Web customer service responses and inconsistent shipping timelines.
Before opting for Charlotte’s Web, you may want to consider the potential side effects that are associated with cannabidiol use. Although often well-tolerated, full-spectrum cannabidiol formulas, including those from Charlotte’s Web, may trigger drowsiness, coordination issues, dry mouth, upset stomach, or appetite changes. Therefore, reviewing the full ingredient list provided by Charlotte’s Web and taking into consideration factors like tolerance to cannabinoids, known sensitivities, and dosage frequency may help you make a well-informed purchase decision.
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