Quest Health focuses on providing access to diagnostic health data without requiring a prior doctor visit. The platform offers a broad catalog of lab tests and bundled panels across categories, such as general health, hormone health, nutritional status, sexual health, and immunity.
Testing options include in-person sample collection at Quest Diagnostics locations, in-home phlebotomy, home collection kits, and select at-home tests.
In this review, we cover the platform’s range of testing options, ordering and sample collection process, result reporting, and physician follow-up options. We also discuss privacy considerations, advantages, and potential limitations of the platform.
Operated by Quest Diagnostics, the platform was launched to extend Quest Diagnostics’ long-standing clinical laboratory infrastructure, allowing you to purchase diagnostic lab tests without the need for scheduling a physician visit.
According to its official website, the platform provides access to over 150+ medical-grade lab tests, which cover multiple areas such as liver and kidney function, metabolic health, cardiovascular risk, infectious disease screening, and vitamin and nutrient status.
Some testing options include the Complete Blood Count (CBC), Comprehensive Metabolic Panel (CMP), Hemoglobin A1c Test, Vitamin D Test, Thyroid TSH Function Test, and Iron, TIBC & Ferritin Panel.
The platform also offers bundled panels designed to provide broader insight, including the Elite Health Profile, which measures over 85 biomarkers across multiple body systems. It provides in-person sample collection at more than 2,000 Quest Diagnostics Service Centers, in-home phlebotomy through Quest Mobile™, and select at-home or home-collection kits. Results are delivered digitally through the Quest Health portal once processing is complete.
The platform integrates independent physician oversight into its operating model. Lab tests are ordered and reviewed through affiliated medical providers, including PWNHealth, which evaluates test appropriateness, submits physician orders when required, and reviews results for clinical significance.
The lab tests available through Quest Health cover an extensive range of physiological systems and are intended to measure biochemical, hormonal, immune, and metabolic markers directly from blood or urine samples.
Many foundational test panels, such as the Complete Blood Count (CBC), assess circulating red blood cells, white blood cells, hemoglobin, hematocrit, and platelets. These measurements reflect oxygen-carrying capacity, immune cell distribution, and clotting potential, which together help clinicians identify anemia, infection, inflammation, or bone marrow–related changes.
Metabolic and organ-function panels, including the Comprehensive Metabolic Panel (CMP), measure electrolytes, glucose, liver enzymes, proteins, and kidney-related waste products. Liver enzymes such as ALT, AST, and alkaline phosphatase are released into the bloodstream when liver cells are stressed or damaged, while creatinine and blood urea nitrogen reflect kidney filtration efficiency. Assessment of electrolytes like sodium, potassium, and bicarbonate could help provide insights into fluid balance, nerve signaling, and acid–base regulation.
Cardiometabolic testing range includes options such as the Cholesterol (Lipid) Panel and Hemoglobin A1c Test. The Cholesterol panel assesses total cholesterol, LDL, HDL, and triglycerides levels, which represent how fats are transported in the blood and how they may contribute to plaque formation in arteries.
Hemoglobin A1c testing quantifies the percentage of hemoglobin molecules that have undergone glycation, providing a time-averaged measure of blood glucose exposure over approximately three months.
Hormone and thyroid testing focus on endocrine signaling pathways that regulate metabolism, reproduction, stress response, and energy balance. Panels under this segment include options such as the Thyroid TSH Function Test and Cortisol Stress Hormone Test.
Thyroid-stimulating hormone (TSH) reflects pituitary feedback to circulating thyroid hormone levels and is often the first indicator of altered thyroid function. Cortisol testing assesses adrenal hormone output involved in circadian rhythm regulation and physiological stress response.
The platform also offers multiple testing panel options, including the STD Screening Test Panel, Prostate Screening (PSA), Vitamin D Test, Blood Type Test, Gout (Uric Acid Test), and Vitamin B12 Test. Across these categories, the tests are performed using standardized laboratory methods such as immunoassays, enzymatic reactions, spectrophotometry, and molecular detection techniques.
Quest Health draws its long-standing brand legacy from Quest Diagnostics, an organization with over five decades of experience in clinical laboratory services. During this time, Quest Diagnostics has developed deep operational expertise across areas such as routine clinical testing, drug screening, and molecular diagnostics, establishing a sustained presence in regulated healthcare environments where accuracy, consistency, and compliance are essential.
Quest Diagnostics is widely regarded as a leading provider of diagnostic services in the United States, operating a nationwide network of CLIA-certified laboratories located in major metropolitan and regional markets. The organization claims to serve approximately one in three U.S. adults and nearly half of physicians and hospitals, reflecting extensive integration into everyday clinical care. The scale underscores long-established testing standards, validated laboratory processes, and the ability to support high-volume diagnostic demand over time.
The platform translates this institutional foundation into an accessible model through offerings such as Lab Tests Online, enabling you to order diagnostic tests directly while relying on the same laboratory infrastructure and quality systems used in professional healthcare settings.
Quest Health operates on top of an expansive national infrastructure derived from Quest Diagnostics, enabling diagnostic services to be delivered at a significant scale with operational consistency. The network includes over 2,000 centers, providing broad geographic access for specimen collection across both metropolitan and regional markets.
To ensure the timely movement of specimens, the operational system relies on a dedicated logistics fleet of approximately 4,500 courier vehicles and 19 aircraft, forming an integrated transportation network that connects collection sites to laboratories efficiently. Such a logistics capability may support rapid turnaround requirements and help maintain specimen integrity across long distances and high volumes.
The brand’s network also encompasses high-complexity and esoteric laboratories, including facilities equipped for oncology-focused and rapid-response diagnostics. These specialized labs are designed to process advanced and sensitive tests that require specialized expertise, instrumentation, and quality controls.
Quest Health extends this operational capacity to you through offerings such as Lab Tests Online, providing direct access to diagnostic testing supported by the same large-scale laboratory and logistics infrastructure used by healthcare providers.
Operational consistency gaps represent an ongoing limitation for Quest Health, largely due to the complexity of managing a large, distributed service network. Although laboratory testing itself follows standardized clinical protocols, the end-to-end experience may vary noticeably across locations and service channels.
Patterns of these issues are frequently reflected in consumer feedback platforms such as the Better Business Bureau, Yelp, Google Reviews, and Trustpilot, where similar concerns appear across different regions rather than being confined to isolated sites.
Commonly reported problems include misplaced or delayed test orders, administrative errors that require repeat visits or redraws, and coordination breakdowns between online ordering resources such as Lab Tests Online and in-person lab locations.
Some users also experienced technical issues with digital systems, including appointment records not syncing correctly, difficulties accessing test orders, or delays in results appearing in patient portals. Such challenges typically occur during administrative and pre-analytical stages rather than during laboratory analysis, but they may still disrupt care continuity and increase frustration.
Variability in staff interactions further contributes to perceived inconsistency. Public reviews often described a wide range of experiences, from efficient and courteous service to rushed or unprofessional interactions with front desk personnel or phlebotomists. As individual locations operate with different staffing levels, local management practices, and patient volumes, service quality may feel unpredictable even within the same city.
Quest Health emphasizes a continued reliance on traditional in-person laboratory testing rather than prioritizing remote collection as the default experience. While the platform offers some at-home test options, these are limited in both availability and scope.
Only a narrow set of tests can be completed using mail-in home collection kits, such as colorectal FIT stool kits and select fertility tests, which restricts their usefulness if you are looking for broader diagnostic coverage or regular monitoring. The majority of tests available through Lab Tests Online still require a visit to a physical Quest laboratory.
In-home blood collection is offered through a mobile phlebotomy service, but this option is positioned as an add-on rather than a core feature. It typically carries an added fee of approximately $79, which is available only in select geographic areas and is subject to scheduling constraints.
Eligibility must be confirmed during checkout, and not all test types qualify. From a scientific and operational standpoint, Quest prioritizes venous blood draws performed in controlled laboratory environments to ensure consistency and analytical reliability, particularly for complex biomarkers. However, this preference also limits the expansion of a more flexible, home-centered testing model.
When comparing the brands, both Any Lab Test Now and Quest Health function in the direct-access laboratory testing space. However, the brands have some differences in terms of their care delivery models, range of testing options, support ecosystem, and transparency around testing standards.
Any Lab Test Now is structured as a physical, franchise-based retail network that prioritizes walk-in convenience, immediate specimen collection, and localized service. The platform’s model is centered on physical storefronts, with 250+ independently owned locations across the United States. Testing is initiated in person, either through walk-ins or scheduled appointments, and most visits are completed in under 15 minutes. Turnaround times are commonly cited as 24 to 48 hours, with some tests extending to 72 hours depending on complexity.
The test catalog at Any Lab Test Now is broad and diverse, covering general health panels, STD testing, DNA testing, drug and alcohol testing, and specialized or compliance-driven diagnostics. General health panels include options like the Annual Check-Up Panel, Diabetes Maintenance Panel, High Sensitivity C-Reactive Protein Cardiac test, Comprehensive Thyroid Panel, and Thyroid Stimulating Hormone test.
As part of its sexual health segment, the platform emphasizes discretion in results and fast handling, with options such as HIV, Herpes 1 and 2, Chlamydia and Gonorrhea combination testing, Syphilis, and Comprehensive STD Panels. A major differentiator is the depth of the platform’s drug and alcohol testing panels, including urine, blood, hair, and nail-based tests such as 5 Panel and 10 Panel Drug Tests and EtG alcohol testing.
Beyond routine testing, Any Lab Test Now offers a wide range of specialty diagnostics, including the Lead Blood Test, Tuberculosis Blood Screen using the T-Spot® method, Celiac, IBS, and Crohn’s testing, alongside the MTHFR PGx Panel. Rather than operating its own laboratories, the brand relies on partnerships with CLIA-compliant and accredited labs, with DNA testing supported by organizations accredited by bodies such as the American Association of Blood Banks and ISO/IEC 17025 authorities.
Quest Health functions as a centralized digital platform layered on top of a national clinical laboratory infrastructure of Quest Diagnostics. Tests are purchased online, registered through a centralized portal, and completed via professional collection at multiple Quest Diagnostics Centers, through in-home mobile phlebotomy, or via select home collection kits. Independent physician oversight is embedded into the process, with a small physician service fee supporting order review and result evaluation.
The platform’s testing catalog emphasizes standardized clinical diagnostics rather than specimen variety or compliance testing. Some large multi-system panels include the Elite Health Profile, measuring more than 85 biomarkers, and the Comprehensive Health Profiles for men and women, measuring more than 75 indicators. Other options in the platform’s testing panels include the Advanced Heart Health Test Panel with ApoB, Insulin Resistance Test Panel, Liver Function Test Panel, and Electrolyte Test Panel. Sexual health testing at the platform is offered through both bundled and individual options, including the Basic and Expanded STD Screening Panels, HSV-1 and HSV-2 testing, Chlamydia and Gonorrhea testing, and quantitative hCG pregnancy testing.
Any Lab Test Now could be better suited for people or organizations prioritizing immediate access, walk-in convenience, specimen variety, and services such as drug testing, DNA testing, or compliance-driven diagnostics. Quest Health could be more aligned with those seeking clinically standardized lab work, comprehensive testing panels, and integration with a national laboratory network, without the need to visit a doctor beforehand.
LetsGetChecked is designed as an end-to-end digital health ecosystem that pairs at-home testing, in-app clinical consultations, and medication access under one controlled infrastructure. Home collection kits are manufactured, distributed, and processed within the brand’s own CLIA-certified and CAP-accredited laboratories, with results integrated directly into its proprietary mobile app. Samples are required to be self-taken at home using mailed kits with prepaid return shipping, and results are typically delivered within two to five days.
The platform’s testing catalog is organized around clearly defined use cases across women’s health, men’s health, and sexual health, with individual test pricing disclosed upfront. Some options in the brand’s testing panel range include the Cholesterol Test, Thyroid Antibody Test, Female Hormone Test, PCOS Test, Male Hormone Complete, Ovarian Reserve Test, and Testosterone Test. Sexual health testing panels cover options such as the Simple 2 STD Test, Standard 5, Complete 8 STD Test, and Herpes Test.
A defining element of LetsGetChecked is its built-in virtual care layer. Results that warrant follow-up can be paired with optional clinical consultations priced at $49 per visit, delivered through secure in-app messaging and video where appropriate. These consultations include up to 72 hours of follow-up messaging and, when clinically appropriate, prescription issuance with fulfillment through partner pharmacies or local pickup.
Quest Health takes a different approach, prioritizing clinical standardization and professional sample collection over full at-home convenience. Tests are purchased online but are most commonly completed through in-person blood draws at more than 2,000 Quest Diagnostics Centers, with additional options for mobile phlebotomy, select home kits, and limited at-home testing depending on the assay. The platform’s catalog is significantly broader in traditional diagnostics, covering general health, infectious disease screening, hormones, nutrition, liver and kidney health, and cardiometabolic risk.
Some testing options under the platform’s panel include the Complete Blood Count (CBC), Hemoglobin A1c Test, Magnesium Test, TSH Thyroid Testing, Testosterone Test, Vitamin D Test, and Cortisol Stress Hormone Test. Sexual health testing is available through bundled panels such as the Basic STD Screening Panel and the Expanded STD Screening Panel, alongside individual STI tests like HSV-1 and HSV-2. A small physician service fee supports independent physician review of test orders and results, with optional result discussions included at no additional charge.
From a care-delivery standpoint, LetsGetChecked is optimized for privacy, home convenience, and an integrated digital pathway from testing to consultation to medication. Its narrower but focused test menu, fixed consultation pricing, and app-centric experience make it well-suited for managing results and next steps without visiting a lab. Quest Health aligns more closely with professionally collected samples, expansive clinical panels, and results that integrate seamlessly into conventional healthcare workflows. While both remove the need for an initial doctor visit to order testing, LetsGetChecked functions as a vertically integrated digital clinic anchored in home testing, while Quest Health operates as a diagnostic system built around in-person collection and clinical laboratory medicine.
Our evaluation of the platform is based on its Trustpilot reviews, where Quest Health currently maintains a 1.6 out of 5 rating based on over 1300 reviews. It reflects real-world user experiences across billing, in-person lab visits, digital systems, and result delivery.
Many users highlighted individual phlebotomists and front-line staff, describing skilled blood draws on the first attempt, calm handling of difficult veins, and efficient check-in when appointments worked as intended. A small number of reviews also described smooth scheduling, quick visits, and well-organized locations.
However, some users noted disputed charges, duplicate or triple billing, insurance issues that went unresolved for months, and accounts being sent to collections despite claims of prior payment. A recurring complaint involved the inability to reach a live representative, with a few users describing phone systems that failed to connect, call-back options that did not work, and support channels that relied heavily on automation.
Some users cited cancelled appointments despite early arrival, inconsistent rules between locations, long walk-in wait times far exceeding what was advertised, and confusion around specimen drop-offs. A few users described unclean facilities, disorganized waiting areas, or poorly handled pediatric blood draws that resulted in bruising or distress.
In evaluating Quest Health, we looked at its positioning and presence across independent review forums, with the evaluation framed strictly around brand reputation, operational consistency, and consumer trust signals.
On ConsumerAffairs, Quest Diagnostics (the parent organization behind the brand) holds a 1.3 out of 5 rating based on over 800 reviews. A clear pattern emerges around billing disputes, difficulty correcting lab orders, delayed or missing results, portal usability issues, and inconsistent customer service responsiveness. A few users described situations where incorrect tests were processed and billed despite prior requests, as well as prolonged efforts to resolve billing errors without meaningful resolution. However, the available positive reviews centered on the phlebotomist's professionalism and in-person staff skills. These reviews praised gentle blood draws and efficient appointments.
Meanwhile, TenereTeam provided the platform with a 4.7 out of 5 score based on 1830+ reviews. Reviews on the platform emphasized ease of ordering tests online, breadth of available panels, and convenience. However, it is important to note that TenereTeam reviews focused heavily on promotional and transactional aspects and provide limited visibility into post-purchase problem resolution.
Based on these details, the platform highlights a smooth, uncomplicated test ordering and competent local phlebotomy experiences. However, repeated concerns around billing accuracy, customer support escalation paths, appointment reliability, and turnaround consistency indicate areas of improvement.
Quest Health emphasizes online ordering from an extensive list of lab tests, digital result delivery, and includes physician consultations, framing the platform as a self-directed testing model. All laboratory work is processed through the national infrastructure of Quest Diagnostics, anchoring the service in an established clinical system rather than a purely virtual lab environment.
However, execution varies across locations due to the size and decentralization of the lab network. Scheduling, order processing, and data handoffs may differ by site, sometimes contributing to delays or administrative friction before samples reach the lab. Many commonly ordered panels still require an in-person visit or paid in-home collection, which may feel less aligned with expectations for a fully home-based testing experience.
Before opting for Quest Health, it is essential to consider location availability, potential variability in site-level experiences, and expectations around turnaround time, administrative coordination, and the limited scope of at-home testing options.
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