Casper is a sleep-focused brand that aims to help you create a more comfortable and supportive rest environment. Its lineup includes mattresses, along with pillows, bedding, adjustable bed frames, and curated bundles.
The brand states that its offerings are designed to address issues like overheating, pressure points, and poor spinal alignment. It features layered foams, targeted zoning, and cooling elements in its mattresses to improve support and temperature control.
In this review, we will explore Casper’s key advantages and potential limitations, along with a closer look at the features behind each offering. We will also see how real users describe their experience with the brand, giving you a clearer picture of how well Casper’s claims hold up in everyday use.
As per the official website, Casper offers products made through engineered design, material testing, and ongoing input from sleepers. Its mattress range is organized into three structured categories.
The Foams lineup includes The One and Cloud One, built with breathable and responsive layers, with Cloud One combining the patent-pending Core+™ system for more consistent sleep.
The Hybrids, Dream and Snow, combine foam and springs to offer contouring comfort alongside targeted back support, while the Maxes provide stronger ergonomic reinforcement and enhanced cooling features.
Casper also offers a detailed pillow assortment designed to meet different support preferences. The Fiber collection features the Original Pillow and Down Pillow, both made with soft yet supportive fiber fills.
The Foam collection includes the Foam Pillow and the cooling Foam Snow Pillow, offering a more structured, huggable feel. The Hybrid options, such as the Hybrid Pillow, the Hybrid Snow Pillow, and the Backrest Pillow, blend plush fiber comfort with underlying foam support.
The brand’s catalog also includes bed frames, adjustable bases, sheets, duvets, mattress protectors, and sleep accessories such as the Glow Light and weighted blankets.
The Original Hybrid Mattress combines multiple foam layers with an encased spring unit to create a structure designed to balance contouring and responsiveness.
As per the official website, the top layer of this mattress uses a breathable polyurethane foam, which is formulated with an open-cell structure to increase airflow and reduce heat buildup as you settle into the surface. The foam creates conditions that support smoother transitions into deeper sleep stages by dispersing heat.
Beneath it, the Original Hybrid Mattress has a zoned memory foam layer that provides three ergonomic zones, firmer support under your hips and lower back, and slightly softer cushioning under the shoulders. Memory foam responds to pressure and temperature, allowing it to mold more closely to areas where soft tissue compresses more easily. This zoning helps distribute weight more evenly across major joints and reduces strain on the lumbar region, which plays a central role in maintaining spinal alignment. It may also support healthier blood flow to compressed areas by reducing concentrated pressure, potentially minimizing numbness or tingling that can occur when capillaries are restricted during sleep.
The hybrid base pairs polyurethane foam with individually encased springs. The spring layer adds lift and motion response, which may help you shift positions without the delayed rebound typical of all-foam beds. Springs provide localized compression and quick recoil, helping support natural micro-adjustments your body makes throughout the night to relieve tension in muscles and connective tissues.
As per the official website, all foams used in the mattress are CertiPUR-US® certified, meaning they are made without certain ozone-depleting chemicals or regulated phthalates, and they meet standards for low VOC emissions (under 0.5 ppm).
Lower VOC levels may be beneficial if you’re sensitive to airborne compounds, as reduced off-gassing supports a cleaner breathing environment during sleep. The mattress is available in multiple sizes, such as Twin, Twin XL, Full, Queen, King, and California King, each with an 11-inch height and varying weights depending on dimensions.
The One Mattress uses a three-layer foam design that focuses on comfort, airflow, and consistent support. The top layer is said to be made of breathable polyurethane foam, which contains an open-cell structure that increases air circulation around your body. This structure allows heat to disperse instead of getting trapped against your skin, helping your body maintain a more stable surface temperature as you sleep. The foam’s flexibility also creates a softer first contact, letting your muscles relax without sinking too deeply.
The second layer is memory foam that softens in response to body heat and pressure. This behavior allows the foam to conform closely to your natural curves, helping distribute mechanical load more evenly across your joints. Beneath these is a durable polyurethane foam base that provides structural reinforcement. Its higher density helps resist compression over time, which supports proper spinal alignment and prevents the mattress from sagging. This stability may allow the upper layers to function as intended by keeping your weight evenly balanced across the mattress surface.
You can choose between two firmness options based on your preferences. The One model offers a medium-firm, responsive feel, while the Cloud One option adds a plusher top layer that compresses more easily for sleepers who prefer extra cushioning.
The Maxes lineup from Casper combines foam, coils, and targeted ergonomic zoning to offer mattresses engineered for support and pressure relief.
The Dream Max model uses a hybrid construction made from pressure-relieving foams layered over responsive springs. These foams contain viscoelastic and high-resilience structures that respond to your body heat, allowing them to soften slightly under pressure and reduce mechanical load on joints. Its core structure includes Zoned Support Max, which uses precisely cut foam arranged in two zoning layers. These zones may help increase firmness where your spine needs stability, such as the lumbar region, while allowing more compression around the shoulders and hips, where your joints naturally protrude.
As per the official website, the Maxes features the Snow Max model, which builds on the same hybrid foundation but combines materials engineered to influence heat transfer at the surface. Its cooling components often include phase-change or thermally conductive materials that absorb and redistribute body heat through conduction rather than letting it accumulate near the skin.
The Snow Max helps regulate microclimate temperature by pairing these materials with open-cell foams, which may support more stable thermoregulation during sleep. It keeps the underlying memory foam responsive to body contours while directing warmth away from high-contact areas that typically trap heat.
Both Dream Max and Snow Max rely on the interaction between adaptive foams and supportive coils to maintain steady alignment. The springs provide upward counterpressure that supports spinal segments, while the top foams contour to your shape to reduce concentrated force on soft tissues.
The Adjustable Pro Bundle includes a Dream mattress, which uses responsive foams and supportive springs for a balanced feel, and the Snow mattress combines memory foam and cooling materials to help regulate heat transfer as you sleep.
The Adjustable Base Pro allows you to elevate your head or feet to find a more comfortable sleep position. Raising the upper body can reduce gravitational pull on the airway and chest, while elevating the legs can decrease hydrostatic pressure in the lower limbs, which may help lessen swelling or discomfort.
As per the official website, the Adjustable Pro Bundle combines a waterproof mattress protector, which has polyester, TENCEL™, and spandex on the surface, with a stretchy polyester–spandex skirting.
TENCEL™ fibers are said to be derived from wood pulp and have a smooth, hydrophilic structure that helps absorb moisture vapor before it accumulates on the skin. Polyester adds durability, while spandex improves flexibility so the protector can move with the mattress without bunching.
As per the official website, the Comfy Bundle combines a set of Percale Sheets with the Original Pillow to create a softer, more breathable sleep surface.
The Original Pillow uses a 100% cotton cover, a polyester fabric lining, and a polyester microfiber fill. Cotton fibers have a naturally hollow, breathable structure that allows air and moisture vapor to move more freely, helping reduce the warm microclimate that can develop around your head and neck. The polyester microfiber fill is made of fine, flexible filaments that compress and rebound easily, giving the pillow a cushioned feel while maintaining uniform loft.
The Comfy Bundle includes the Percale Sheet Set, which is made from 100% organic cotton woven in a 1:1 percale pattern. This grid-like weave leaves more space between yarns compared to denser patterns, increasing airflow across the fabric and improving heat dissipation from the skin. Organic cotton fibers also have strong moisture-wicking properties due to their hydrophilic nature, meaning they absorb and release humidity efficiently.
The Best-Selling Bundle combines an all-foam mattress, a solid foundation, and a waterproof mattress protector to create a supportive and well-protected sleep setup. You can choose between two mattress options depending on the feel you prefer.
The One mattress uses a breathable polyurethane foam that encourages airflow across the surface. This helps reduce heat concentration around your skin while allowing your muscles to relax against a softer initial surface.
The Cloud One mattress in this bundle includes the same breathable top foam and memory foam middle layer, but uses a base with a patented core design. This core typically features engineered cutouts or zones that alter how the foam compresses under different body regions.
To complete the bundle, the makers also added a waterproof mattress protector, which helps absorb and release moisture vapor efficiently, helping reduce humidity around the sleep surface.
Casper claims to maintain a strong digital presence by providing a comprehensive online platform where you can explore detailed information about its main products.
The brand provides clear digital breakdowns of the Original Hybrid Mattresses, The One Mattress, The Maxes, and the Adjustable Pro Bundle. Each product page includes guidance on firmness, construction, cooling features, and sleep position suitability. These details help you compare options without visiting a physical store.
The website also includes interactive tools such as online chat support, a guided shopping quiz, and comparison charts that walk you through the differences between the Original Hybrid lineup, The One Mattress, and the higher-performance Max models.
The Adjustable Pro Bundle has its own digital resources where you can view animations of adjustable base positions and mattress compatibility, making the decision process easier through visual explanations.
Casper strengthens its digital presence with sleep education content, including articles, care tips, and research-based guides on topics such as mattress firmness, spinal alignment, and temperature regulation. The brand posts product demonstrations, expansion videos, and customer testimonials across its social media channels, giving users a clear sense of how the mattresses perform in real homes.
Casper, founded in 2014, has built a strong reputation in the home comfort market by focusing on products that improve everyday sleep and relaxation. The brand became widely recognized after introducing one of the first mainstream mattress-in-a-box models, which offered an easier way to purchase and receive a mattress without visiting a showroom. This early move helped Casper gain visibility as a modern sleep company.
Casper strengthened its reputation by expanding beyond mattresses into a full range of home comfort products. Its core lineup includes the Original Hybrid Mattresses, The One Mattress, and The Maxes, each designed with different levels of support and comfort to suit various sleep needs. The brand also offers comfort-focused accessories such as the Foam Pillow, Down Pillow, sheet sets, bed frames, and the Adjustable Pro Bundle. These coordinated products allow you to build a complete sleep setup from a single brand. This approach appears consistently across Casper's product families, which helps establish the brand as a dependable provider of comfortable sleep options.
Casper does not maintain an active or ongoing community space where you can engage with the brand or with one another about sleep wellness. After purchasing products such as the Casper Original Mattress, Wave Hybrid, or Casper Pillow, you have no access to a Casper-managed forum, member group, sleep improvement circle, or interactive platform where you can share sleep progress, discuss comfort issues, or exchange real experiences. The brand does not run a dedicated sleep community app, loyalty hub, or customer program that supports long-term interaction.
The brand also provides limited opportunities for community-based learning. There are no regular sleep classes, group sessions, webinars, or guided sleep programs led by experts that you can join. The brand does not host community events, virtual meetups, or Q&A discussions about sleep posture, mattress care, or nighttime routines. Its social media activity focuses mostly on marketing new products rather than building an ongoing sleep community around its customers. As Casper does not invest in these community features, its presence remains primarily transactional, offering products but not a shared space or continuing relationship that helps strengthen customer loyalty and long-term engagement.
Saatva is a luxury-focused mattress brand that focuses on craftsmanship, long-lasting materials, and sustainability. Its catalog is broad, covering innerspring, hybrid, natural latex, memory foam, adjustable-firmness mattresses, along with kids' and pet options.
Models such as the Saatva Classic, Zenhaven Latex, Solaire, Contour5, and the Saatva Rx for chronic back pain highlight the brand’s focus on targeted comfort and high-quality construction.
On the other hand, Casper takes a different path with a more streamlined selection divided into Foams, Hybrids, and Maxes. Its offerings like The One, Cloud One with Casper Core+™, Dream, Snow, Dream Max, and Snow Max concentrate on engineered foam systems and ergonomic support.
Their material philosophies differ significantly. Saatva emphasizes eco-conscious choices, using organic cotton covers, natural frame barriers made from plant-based fibers or wool, recycled steel coils, CertiPUR-US certified foams, GOLS-certified latex, and REPREVE® recycled polyester.
The brand’s mattresses carry certifications such as GREENGUARD Gold, GOTS, and eco-INSTITUT, and its U.S.-based factories combine solar power, waste reduction practices, and made-to-order production to limit environmental impact.
On the other hand, Casper’s designs focus on performance-driven engineering, combining breathable foam layers, targeted support zones, and its proprietary Casper Core+™ technology. Its attention is directed toward ergonomic improvements rather than organic or certified natural materials.
Saatva also differs in service experience, offering a 365-night trial, free delivery with in-home setup, free mattress removal, and a lifetime warranty. Meanwhile, Casper provides a 100-night trial, free mattress shipping, and optional white-glove delivery.
As per their official website, Saatva focuses on a luxury, sustainability-driven experience with multiple specialty mattresses to address distinct support needs. On the other hand, Casper prioritizes simplifying mattress selection through engineered foam and hybrid designs.
Puffy and Casper approach mattress design with different priorities, which is reflected in how the brand structures its lineup and the type of comfort they focuses on.
As per its official website, Puffy organizes its collection around increasing levels of softness, height, and material enhancements. The range begins with the Puffy Cloud, a 6-layer, medium-firm, all-foam mattress, and progresses to hybrid options like the 8-layer Lux, 10-layer Royal, and 12-layer Monarch. Each model adds more plush comfort and upgraded cooling features, from Cooling Cloud™ foam to Cloud Breeze™ technology and premium alpaca wool cooling in the higher tiers. This gives Puffy a clear emphasis on cushioned pressure relief and a more enveloping feel.
On the other hand, Casper takes a more function-driven approach by grouping its line into three categories such as Foams, Hybrids, and Max models. The Foams include The One and Cloud One, while its Hybrids pair foam with springs to offer a more responsive surface. The Max options, Dream Max and Snow Max, focus on enhanced ergonomic reinforcement. This structure places Casper closer to a balanced, supportive sleep experience rather than the plush, cloud-like feel Puffy is known for.
Cooling technology is also handled differently. Puffy builds cooling benefits into each tier so that higher models naturally offer more temperature regulation. Casper, instead, creates specific cooling versions such as Snow and Snow Max, separate from its standard models.
As per their official website, Puffy pricing begins at $449 for the Cloud and reaches $1,799 for the Monarch, with the cost tied to additional layers and comfort upgrades.
Casper’s Foams price range starts at $599, while hybrids and Max models range from $1,045 to $1,815, reflecting the shift from basic support to advanced ergonomic design. Puffy focuses on plush comfort and layered luxury, while Casper prioritizes engineered support, structured performance levels, and a more balanced feel.
To evaluate Casper, we examined Trustpilot reviews from 2023 through 2025, where the brand has received a 2.4 rating based on more than 6,000+ reviews. Some users mentioned that their mattresses, especially premium models like the Wave Hybrid, Nova Hybrid Snow, and Snow, showed signs of sagging, softening, or uneven support earlier than expected. Several customers claimed this contributed to back discomfort or disrupted sleep, particularly as the mattress continued to lose structure over time.
Customers also highlighted challenges with the warranty and return process. Some people noted the need for multiple rounds of photos, measurements, or documentation before receiving an update, while others said their claims were ultimately denied despite visible wear. A few users also experienced delays in receiving approved refunds.
Certain users described helpful interactions with individual representatives, but many others mentioned slow responses, inconsistent information, or difficulty resolving issues related to shipping, replacements, or order accuracy.
Delivery and fulfillment concerns were also part of the evaluation. Some customers claimed their shipments arrived late, incomplete, damaged, or without proper communication. Reports of missing bed frames, incorrect colors, or orders left at the doorstep appeared throughout the review set, occasionally overshadowing otherwise positive product impressions.
These reviews indicate that while some customers had a satisfying experience, most users faced concerns around durability, warranty support, and service consistency.
Casper has been operating since 2014, giving it nearly a decade of experience in the mattress-in-a-box category. Over time, the brand has expanded from its original foam mattress to a wider catalog that includes hybrid models, pillows, bedding, and sleep accessories. Its early focus on simplifying the buying process and refining material design helped establish its presence in a competitive market.
On Better Business Bureau, the brand currently holds an A+ rating, and on Tenereteam, it has a 4.0 rating, which indicates generally positive experiences, though the small number of reviews can make it difficult to understand its overall credibility on this platform.
Based on the brand’s decade-long presence, expanding product range, and the available ratings, Casper appears to maintain a stable reputation, but with a limited number of reviews available across platforms.
Casper focuses on foam-based comfort, temperature regulation, and simplified mattress selection, giving you an easy way to build a sleep setup without sorting through overly complex options. The brand claims to offer balanced support, improved airflow, and consistent pressure relief through its layered foam structures.
However, the brand’s narrower firmness range may feel restrictive if you prefer firmer or more responsive surfaces, or if you’re seeking materials like latex or coil-heavy hybrids that naturally offer better bounce and long-term durability.
When choosing a Casper, make sure to consider a few precautions. Foam models may soften more quickly in warm or humid climates, so monitor changes in support if you live in such conditions. Foam requires adequate ventilation after unboxing, especially if you’re sensitive to off-gassing. If you tend to sleep hot, pairing the mattress with breathable bedding can help manage temperature beyond the mattress’s built-in airflow features. Moroeve, people with mobility concerns may find the brand’s foam less responsive than coil-supported designs, making movement slightly slower.
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